FAQs – The Luxe Look




When will my order be shipped?

All orders made and paid in full with security deposit received by 12pm Monday - Thursday will be dispatched same day if your rental hire period starts the following day.

In most instances orders are sent ahead of the hire period to ensure you receive your bag well ahead of your event.

Can I request certain styles that aren't available?

Of course! We are always looking for new styles to add to our collection. If you have a particular clutch or bag you'd love to borrow (and don't want to buy), we'll buy it for you! Email us on helloluxelook@gmail.com with all requests. 

What happens if the bag is stolen or damaged during the rental period?

In the case of damage, please do not attempt to repair or clean the bag! We have a great repairman and cleaning specialist to keep them in great condition. We don't charge anything for minor cleaning or repairs, however, if the bag undergoes major restoration or is damaged beyond repair, you will be liable for the cost of repair or full replacement will be deducted from your card provided, as per the terms & conditions.

Does Luxe Look have a physical store?

No, we are purely an online accessory hire service.

Does Luxe Look offer refunds?

No we do not so please choose carefully however if the item does not suit contact our team as soon as you receive your order. Our team will be able to offer you an exchange or credit note less shipping fees

Refer to our terms and conditions for details.

Booking Enquiries

How do I check if the item is available?

When a Luxe Look item is selected, availability will be displayed in the calendar on the page of the selected style. If an item is unavailable it won't be available for selection and will be blocked out.

What is the maximum duration of hire?

The rental period is 4 days this includes postage. For example if you are hiring a bag for the Saturday you would hire from Thursday-Sunday. You would receive the bag no later than Friday in many instances on the Thursday (or before) and return the bag on Monday via the provided express post satchel at your nearest yellow Australia Post box by 5pm. If you would like to hire for longer a discounted price can be quoted contact us on helloluxelook@gmail.com for any specific requests.

What if my rental period ends on a Sunday or Public Holiday?

Your accessory can be dropped in the return satchel provided in the yellow express post box at the nearest convenient location to you before 5pm on Monday. Or the following business day if your rental period ends on a public holiday.

What if I return my bag later than the return date will I be charged?

The Customer will be liable for charge of $30.00 for every late day until the Accessory has been returned to Luxe Look. 

The bill will be emailed to the Customer after 24 hours of having invoiced the Customer, Luxe Look will then withdraw the amount from the customers card or Paypal account unless stated otherwise by Luxe Look. 

Please note:If the return date is on a public holiday the customer will not be charged a late fee.              

What if I want to cancel my booking?

7 days notice prior to dispatch date is required for a cancellation of the booking, otherwise the booking will be charged at the full standard rate.

If the order is cancelled less than 7 days prior to the dispatch date the client shall be entitled to a refund of 50% of the Hire Fee.The remaining 50% of the Hire Fee shall be retained by Luxe Look as compensation for the cancellation of the order.

Cancellation Fee is a reasonable estimate made at the time of entering into the Agreement of the anticipated loss that Luxe Look will suffer by reason of the cancellation of the Agreement.

Can I make bookings in advance?

We highly recommend that all bookings are made at least one month in advance to avoid disappointment. Try to plan ahead for popular events such as Spring Carnival, school formals and PR nights.

When and how will I be charged?

The full amount of the rental will be charged at the time the booking is placed.